Contact Us
Messages from readers are one of the most useful things we receive. Non GamStop casinos change their terms, payment options and verification rules more often than most people expect, and a quick note from someone who has spotted a difference helps keep our explanations accurate for everyone who reads them.
What you can write to us about
Our team is happy to hear from you on matters connected to the site itself, including:
- Corrections: if a brand card shows a withdrawal method, deposit limit or bonus condition that no longer matches the casino's own terms, please tell us which page and what has changed.
- Feedback: whether a guide on sign-up, verification or wagering made sense, or left you with more questions than answers.
- General questions: how we structure our pages, where a piece of information comes from, or anything else about how the site works.
Pointing us to the exact page, and to the casino's published terms where relevant, lets us check the detail far more quickly.
What we cannot help with
We are an independent information site, not a casino operator. We have no access to anyone's player account and no ability to process, chase or reverse deposits and withdrawals. Problems with a pending payout, a blocked account, identity checks or a disputed bonus need to go to the casino's own customer support team, as only they hold your account records. If an operator holds a licence, its regulator may also have a complaints route you can follow.
How to reach us
Email us at [email protected]. We read every message and aim to reply within a few working days, although corrections that need checking against a casino's terms can occasionally take a little longer. Any details you share are handled as described in our privacy policy, and we only use them to respond to your enquiry.
Please don't include passwords, card numbers or copies of identity documents in your email; we will never ask for them.
This site is intended for readers aged 18 and over. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.